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Blog

Twitter Suspended You? Here's How to Restore Your Account

Twitter Suspended You? Here's How to Restore Your Account

Our Lucrazon Twitter account was suspended for 2.5 days. In this post, I’ll document the steps I took to get it back.

Last Tuesday night, I noticed something was funky with our @Lucrazon account when I checked it on my phone app. It had said 0 Following and 0 Followers.

Thinking it was just a blip in the app, I let it go, and decided to check it again an hour later.

It STILL said 0 on both counts.

Feeling concerned, I decided to log into the account via desktop and that’s when the notice bar on top of my page said that the account was suspended.

Here’s Twitter’s example of what it looks like since I was too concerned with appealing the suspension – 

Twitter Suspension Notice

You’ll get taken to the suspension page when you click on the link in the notice bar. Read the page carefully!

Most of the time, Twitter suspends accounts that are in violations of the Twitter Rules but they’ll also suspend for investigation if the account has been hacked or compromised. Sometimes though, it’ll be a mistake on their part.

Since I know we’re not breaking any Twitter Rules or performing any prohibitive behavior, here’s how to appeal the suspension-

1. To appeal a Twitter suspension, you’ll fill out a form that looks like this:

Twitter Appeal Form

Be sure to be courteous when filling out the description of your problem. Even if it was a mistake on Twitter’s part, your support ticket won’t go anywhere especially when it’s riddled with angry expletives or incomprehensible sentences.

2. Submit the form and wait for the reply

I submitted my appeal form at 10:09 PM PDT and got an automated reply within 24 hours.

**They will send the reply to the email your Twitter account is registered to, so be sure you check that inbox or double-check your mail forwarding settings!**

Twitter Suspension Reply 1

In the reply, it mentions that if we were suspended for aggressive following behavior, we’d get a separate email. We didn’t, and plus, we’re only following about 5-10 accounts per day.

**To be ultra-safe though, I went into our account Settings, then Apps to remove any Applications that I’m not using anymore. You’d be surprised at how many apps add up!

3. If you didn’t receive a reply, check Status of the ticket

This isn’t too clear on the website, and I only stumbled upon this by accident while searching, but you can keep track of your ticket status via their Zendesk home. If you’re already logged in, you’ll see your ticket in “Check your Existing Requests” tab.

You’ll either see a “Waiting for your reply” or “Ticket being processed” message.

If you received a “Waiting for your reply,” check your inbox immediately as they don’t copy what their response is on this page. If it says your ticket is being processed, it either means they haven’t read it yet, or are still investigating.

4. Reply back to their Response

This was my response:

Twitter Appeal Reply

5. Wait for their Reply (Again)

It took them another day to respond back to me

Twitter Final Reply

I didn’t realize that Twitter support reps had nicknames, so I was skeptical. But when I logged into my account, I did see that the suspension was lifted.

It took 2 hours for the follower and following numbers to return back to normal so there’s no need to re-follow.

It was very frustrating to wait around but at least we know that it was a mistake on their part.

If you haven’t been suspended before, take care to:

- Not follow other people aggressively (It maxes out at 2,000 per day, but just take heed in not spamming the follow button)

- Double-check what apps have access to your account and revoke unnecessary ones

- Have a strong password

Other Twitter members I’ve asked said it took 5 days to get their account back (ours took 2.5 days) so I believe the time varies depending on the severity.

Have you had your Twitter account suspended before? How long did it take to get it back?

We hope this guide was helpful! Remember to not panic and stay calm when responding back to their tickets.

Also, I've made a separate post answering some of the questions and comments I've received below in more detail here: Help! Twitter Suspended Me - Q & A Edition

Cheers!


Social Media Manager
Lucrazon

photo credit: lecates via photopin cc


298 Comments To "Twitter Suspended You? Here's How to Restore Your Account"
Clark - 10/07/2014

My account has been suspended for more than a month, tried everything if any one has any suggestions please tweet me at my back up account @Clark_areyou_up Thank you mates.
Jonathon - 09/29/2014

I've tried everything mate, and had no luck what so ever.
Alice Ly - Lucrazon - 09/29/2014

Hi Jonathon, have you checked your Zendesk to see what the status of your ticket is? If it's closed and still suspended, you should restart another ticket and refer back to your original ticket in your new ticket.
Alice Ly - Lucrazon - 09/29/2014

Hi Marcos, did you have a lot of followers on that account? If not, it might be best to restart another account.
panii shirazinia - 09/29/2014

my account has been suspended for a week now and i dont even know why?? I have emailed them about three times. no one has got back to me yet :@
Alice Ly - Lucrazon - 09/29/2014

Hi Rayan, you can create a backup account so that you can tweet directly to them. Thanks!
Jonathon - 09/29/2014

Hello, i've been suspended for 6 days now and i've sent a e.mail a couple of times asking why have i been suspended an got no reply. @LilRhinoBeats
xxxJBxxx - 09/29/2014

my twitter acc still suspended.
Marcos - 09/29/2014

I got suspended on the 21st and still haven't heard back from twitter is there any chance of me getting my account back. I made a mistake and RT a celeb nude and laughed at it but other people did the same and didn't get suspended.
Rayan Lavi - 09/29/2014

How can i tweet them when i am suspended? Can you tweet them for me it wont let me tweet them my username is Rayan_Lavi

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