Latest Posts

Lucrazon, LLC Announces Lucrazon Health - A New Health & Wellness Ecommerce Store
IRVINE, Calif., Nov. 12, 2014 /PRNewswire/ -- Lucrazon, LLC, one of the country's leading Ecommerce System and Merchant Services pro...
0 comments
Brand Partners- Update Account Information Reminder
Update: 11/12/14 - If you have questions regarding your status, please call in to 888-992-8989 from 7 AM - 7 PM Pacific Monday through...
2 comments
Lucrazon Sponsors Los Angeles Small Business Summit
Lucrazon, LLC has been a ...
0 comments
5 of the Best Chrome Extensions
Here's a list of the 5 best Chrome browser extensions/addons worth using courtesy of The Next Web! As a sidenote: only install Chrome ...
0 comments
Blog

Twitter Suspended You? Here's How to Restore Your Account

Twitter Suspended You? Here's How to Restore Your Account

Our Lucrazon Twitter account was suspended for 2.5 days. In this post, I’ll document the steps I took to get it back.

Last Tuesday night, I noticed something was funky with our @Lucrazon account when I checked it on my phone app. It had said 0 Following and 0 Followers.

Thinking it was just a blip in the app, I let it go, and decided to check it again an hour later.

It STILL said 0 on both counts.

Feeling concerned, I decided to log into the account via desktop and that’s when the notice bar on top of my page said that the account was suspended.

Here’s Twitter’s example of what it looks like since I was too concerned with appealing the suspension – 

Twitter Suspension Notice

You’ll get taken to the suspension page when you click on the link in the notice bar. Read the page carefully!

Most of the time, Twitter suspends accounts that are in violations of the Twitter Rules but they’ll also suspend for investigation if the account has been hacked or compromised. Sometimes though, it’ll be a mistake on their part.

Since I know we’re not breaking any Twitter Rules or performing any prohibitive behavior, here’s how to appeal the suspension-

1. To appeal a Twitter suspension, you’ll fill out a form that looks like this:

Twitter Appeal Form

Be sure to be courteous when filling out the description of your problem. Even if it was a mistake on Twitter’s part, your support ticket won’t go anywhere especially when it’s riddled with angry expletives or incomprehensible sentences.

2. Submit the form and wait for the reply

I submitted my appeal form at 10:09 PM PDT and got an automated reply within 24 hours.

**They will send the reply to the email your Twitter account is registered to, so be sure you check that inbox or double-check your mail forwarding settings!**

Twitter Suspension Reply 1

In the reply, it mentions that if we were suspended for aggressive following behavior, we’d get a separate email. We didn’t, and plus, we’re only following about 5-10 accounts per day.

**To be ultra-safe though, I went into our account Settings, then Apps to remove any Applications that I’m not using anymore. You’d be surprised at how many apps add up!

3. If you didn’t receive a reply, check Status of the ticket

This isn’t too clear on the website, and I only stumbled upon this by accident while searching, but you can keep track of your ticket status via their Zendesk home. If you’re already logged in, you’ll see your ticket in “Check your Existing Requests” tab.

You’ll either see a “Waiting for your reply” or “Ticket being processed” message.

If you received a “Waiting for your reply,” check your inbox immediately as they don’t copy what their response is on this page. If it says your ticket is being processed, it either means they haven’t read it yet, or are still investigating.

4. Reply back to their Response

This was my response:

Twitter Appeal Reply

5. Wait for their Reply (Again)

It took them another day to respond back to me

Twitter Final Reply

I didn’t realize that Twitter support reps had nicknames, so I was skeptical. But when I logged into my account, I did see that the suspension was lifted.

It took 2 hours for the follower and following numbers to return back to normal so there’s no need to re-follow.

It was very frustrating to wait around but at least we know that it was a mistake on their part.

If you haven’t been suspended before, take care to:

- Not follow other people aggressively (It maxes out at 2,000 per day, but just take heed in not spamming the follow button)

- Double-check what apps have access to your account and revoke unnecessary ones

- Have a strong password

Other Twitter members I’ve asked said it took 5 days to get their account back (ours took 2.5 days) so I believe the time varies depending on the severity.

Have you had your Twitter account suspended before? How long did it take to get it back?

We hope this guide was helpful! Remember to not panic and stay calm when responding back to their tickets.

Also, I've made a separate post answering some of the questions and comments I've received below in more detail here: Help! Twitter Suspended Me - Q & A Edition

Cheers!


Social Media Manager
Lucrazon

photo credit: lecates via photopin cc


316 Comments To "Twitter Suspended You? Here's How to Restore Your Account"
PENNY CONVERSE - 12/22/2014

PLEASE HELP. My twitter account is not suspended but it's frozen. My hashtags work, my timeline works, I can receive tweets etc. But I can't SEND any tweets! The tweet I try to send is never received, but shows up on my timeline like it has been sent. My tweets are not protected. I've contacted twitter several times over the past month and only received a case closed notice. I contacted them after that and they never reply. I tried to create a new account but it is frozen also. All this started after I politely confronted a friend about a girlfriend who is also on twitter. I was not threatening or irate in any way, but maybe they reported me. If they did, wouldn't twitter let me know? I deactivated my account and then decided to reactivated it a few days later.
Ryan - 12/22/2014

my account has been suspended for 3 days now, I emailed them apologising for any rules I may have broken but I'm yet to receive an email back, im pulling my hair out over this!!
Tatiek - 11/13/2014

Have you had your Twitter account suspended before? How long did it take to get it back? Yes, I've got my account suspended, but mine was not that long to get it back. I sent an appeal of suspension to the support team and in less than a hour the support team mailed me back that my account had been unsuspended. I thought I was lucky!
Alice Ly - Lucrazon - 11/12/2014

Hi kamogelo, glad to see your account is back in order! Did they update your ticket/send you a new email?
Alice Ly - Lucrazon - 11/12/2014

Hi Courney, I took a look at your company's twitter account and glad that everything is back in order! Did they end up sending you the reason email after all?
haydn - 11/12/2014

I have had several accounts on twitter and they have all been suspended. I have then never created another account incase that got suspended
kamogelo - 11/12/2014

i've been suspended for more than 5 months but still i havent got my account back...i keep asking what should i do now @death_kings
roxy - 10/28/2014

it's been 28 days & I haven't gotten my account back, i've only been suspended once before & it was in 2011. i havent even gotten a real reply from them
Candii - 10/28/2014

I sent in two tickets and my request isn't even in the system!
Rayan Lavi - 10/28/2014

I have the same problem as Marco and my ticket is still pending from September 12 I tweeted support and they ignore me everytime. Anything else I should try

Write a comment

Your Name:


Your Comment: Note: HTML is not translated!



© 2013 Lucrazon Inc. All rights reserved.