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Twitter Suspended You? Here's How to Restore Your Account

Twitter Suspended You? Here's How to Restore Your Account

Our Lucrazon Twitter account was suspended for 2.5 days. In this post, I’ll document the steps I took to get it back.

Last Tuesday night, I noticed something was funky with our @Lucrazon account when I checked it on my phone app. It had said 0 Following and 0 Followers.

Thinking it was just a blip in the app, I let it go, and decided to check it again an hour later.

It STILL said 0 on both counts.

Feeling concerned, I decided to log into the account via desktop and that’s when the notice bar on top of my page said that the account was suspended.

Here’s Twitter’s example of what it looks like since I was too concerned with appealing the suspension – 

Twitter Suspension Notice

You’ll get taken to the suspension page when you click on the link in the notice bar. Read the page carefully!

Most of the time, Twitter suspends accounts that are in violations of the Twitter Rules but they’ll also suspend for investigation if the account has been hacked or compromised. Sometimes though, it’ll be a mistake on their part.

Since I know we’re not breaking any Twitter Rules or performing any prohibitive behavior, here’s how to appeal the suspension-

1. To appeal a Twitter suspension, you’ll fill out a form that looks like this:

Twitter Appeal Form

Be sure to be courteous when filling out the description of your problem. Even if it was a mistake on Twitter’s part, your support ticket won’t go anywhere especially when it’s riddled with angry expletives or incomprehensible sentences.

2. Submit the form and wait for the reply

I submitted my appeal form at 10:09 PM PDT and got an automated reply within 24 hours.

**They will send the reply to the email your Twitter account is registered to, so be sure you check that inbox or double-check your mail forwarding settings!**

Twitter Suspension Reply 1

In the reply, it mentions that if we were suspended for aggressive following behavior, we’d get a separate email. We didn’t, and plus, we’re only following about 5-10 accounts per day.

**To be ultra-safe though, I went into our account Settings, then Apps to remove any Applications that I’m not using anymore. You’d be surprised at how many apps add up!

3. If you didn’t receive a reply, check Status of the ticket

This isn’t too clear on the website, and I only stumbled upon this by accident while searching, but you can keep track of your ticket status via their Zendesk home. If you’re already logged in, you’ll see your ticket in “Check your Existing Requests” tab.

You’ll either see a “Waiting for your reply” or “Ticket being processed” message.

If you received a “Waiting for your reply,” check your inbox immediately as they don’t copy what their response is on this page. If it says your ticket is being processed, it either means they haven’t read it yet, or are still investigating.

4. Reply back to their Response

This was my response:

Twitter Appeal Reply

5. Wait for their Reply (Again)

It took them another day to respond back to me

Twitter Final Reply

I didn’t realize that Twitter support reps had nicknames, so I was skeptical. But when I logged into my account, I did see that the suspension was lifted.

It took 2 hours for the follower and following numbers to return back to normal so there’s no need to re-follow.

It was very frustrating to wait around but at least we know that it was a mistake on their part.

If you haven’t been suspended before, take care to:

- Not follow other people aggressively (It maxes out at 2,000 per day, but just take heed in not spamming the follow button)

- Double-check what apps have access to your account and revoke unnecessary ones

- Have a strong password

Other Twitter members I’ve asked said it took 5 days to get their account back (ours took 2.5 days) so I believe the time varies depending on the severity.

Have you had your Twitter account suspended before? How long did it take to get it back?

We hope this guide was helpful! Remember to not panic and stay calm when responding back to their tickets.

Also, I've made a separate post answering some of the questions and comments I've received below in more detail here: Help! Twitter Suspended Me - Q & A Edition


Social Media Manager

photo credit: lecates via photopin cc

309 Comments To "Twitter Suspended You? Here's How to Restore Your Account"
roxy - 10/28/2014

it's been 28 days & I haven't gotten my account back, i've only been suspended once before & it was in 2011. i havent even gotten a real reply from them
Candii - 10/28/2014

I sent in two tickets and my request isn't even in the system!
Rayan Lavi - 10/28/2014

I have the same problem as Marco and my ticket is still pending from September 12 I tweeted support and they ignore me everytime. Anything else I should try
Courtney Samuels - 10/28/2014

My company's twitter account(@maxxperformance) was suspended yesterday September 29th and we were never sent an email as to why we were. When following the steps listed, and trying to access the appeal page, all that happens is it goes right back to this page It just bounces and can't Any idea as to what is going on here? Our company needs this page up and running and were never provided an explanation as to what is going on here. The rules were read and we may have an idea that this could be due to some "automation" but nothing drastic. Perhaps it was also a mistake on twitter's part. Would appreciate ANY help
Memo - 10/28/2014

I submitted a ticket & it says solved but my account is still suspended. Help?
Shepp_trina - 10/28/2014

I was suspended for trying to log into my own account. But error message doesn't allow me to receive help on retrieving access again
Brenda Luciano - 10/28/2014

Dear, My twitter account has been suspended for weeks now, i can't even comfirm my email when they ask me to do so. pliz help me if u can! my username: brendaluciano2
Gerald Gouriet - 10/28/2014

I have just found my account suspended - no reason given! There is no question of my breaching their Rules. In order to re-activate, I am required to tick a box confirming that I will not continue to use Twitter in breach of their Rules. I have no intention of making an implicit confession that i have in the past breached their rules! I have not! Bottom line? I am out of Twitter - and i urge others who have similar experiences to do likewise. The only way these high-handed people will learn some manners is when they suffer financially. I call for a Twitter revolt!
Michael Dillard - 10/27/2014

my twitter account still suspended
Judith Bonhome - 10/27/2014

My Account Was suspended and I want my account back please I do not know why I was suspended I do not remember about receiving any email regarding suspension, I need help.

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